Legal protection for stock content

At Freepik we have implemented strict content selection procedures to be able to offer our users graphic resources that they can safely use for personal or commercial purposes.

Nonetheless, in the event that a Freepik user receives a claim, stating that Freepik content allegedly violates the rights of a third-party, Freepik agrees to indemnify the user for the damages suffered, up to the limits and under the conditions described below.

The information provided below is intended to address frequently asked questions with respect to the scheme. Please refer to the Freepik Terms and Conditions for the specific terms.

Limits of indemnification

Depending on your status as a user, i.e. the product or service you had purchased at the time of first downloading the claimed Freepik Content, different limits of indemnification will apply. The table below shows the limits applicable to each type of user:

Nevertheless, if at the time when the third-party makes the first representation, verbal or written, regarding the claimed Freepik Content, you have a valid higher subscription contracted, the limit of the higher subscription will apply.

NOTE: the relevant date to determine which limit applies to the claim will be the date on which the third-party makes the first representation of the claim (or threatened claim), regardless of:

1. the person who makes the representation (the third-party or any representative);
2. the method used (oral or written, by email, post mail, etc.);
3. the date on which you received said first representation; or
4. the date on which you first notify Freepik about the claim (or threatened claim).

Conditions for benefiting from legal protection

In order to benefit from the legal protection described in this article, you must meet the following conditions:

1. You must comply with Freepik's Terms and Conditions at all times;
2. Any use made by you or any third-party of the claimed Freepik Content (as defined in Freepik's Terms and Conditions) complies with the terms of the Freepik license (more information can be found in this article);
3. The third-party's claim must be legitimate and true;
4. The claim made by the third-party must originate from the Freepik Content itself, and not from any modifications to the Freepik Content made by you or a third-party, the combination of the Freepik Content with other materials or information; or the context in which the Freepik Content has been used; and
5. Upon receipt of the first written or verbal representation by the third-party, or as soon as it becomes known to you that the Freepik Content may give rise to a complaint, you cease using it in any additional works.

In case one or more of the previous conditions are not met, you will not be covered by the legal protection.

Does the legal protection cover AI-generated Content?

No, content generated using our AI Products is excluded from this protection. You can check the applicable conditions in the AI Products Terms.

Procedure to communicate a claim

In the event that you receive from a third-party a claim, a threat of a claim, or any other communication that may reasonably give rise to a claim and which may be covered by the legal protection that Freepik offers to its Users, you must do the following:

1. Notify us immediately, and in any case, no later than twenty-one (21) business days from the date on which the third-party makes the first verbal or written representation of the claim.
2. Before we confirm whether we accept indemnification or not, you cannot reach an agreement with the third-party and you shall refrain from making any admission either about your or Freepik’s liability. Likewise, Freepik may also, if we so decide, undertake the handling, negotiation, conciliation or exclusive defense of the claim, at any time.
3. Provide us, at least, with the following information: account information, date of download of the claimed content, license document, description of the use of the resource (including screenshots or any other visual evidence), claim received and estimated damages. If necessary, Freepik might request further documentation from you in order to review the claim.
4. Cooperate with Freepik in the defense of the claim during the whole process

Once we have reviewed this information, we will consider it and respond to you as soon as possible.

If you received a copyright claim and would like to notify us of the claim or check if you’re eligible for this coverage, please contact copyright@freepik.com following the procedure described above.